Topic
Communication & Responsiveness
100% positiveAcross 109 reviews of Brooks Law Group - Lakeland Personal Injury Lawyer in Lakeland, FL, communication & responsiveness appears in 29 reviews (100% positive), from 2012-09-07 through 2026-05-31.
Key findings
Communication & Responsiveness mentioned in 29 of 109 reviews (26.6%)
100% of Communication & Responsiveness reviews are 4 or 5 stars
Average rating in Communication & Responsiveness reviews: 4.9★
Aspects most discussed in these reviews
Communication & Updates
100%29 mentionsProfessionalism & Conduct
72%21 mentionsCourtesy & Friendliness
38%11 mentionsProblem Resolution & Effectiveness
28%8 mentionsResponsiveness & Speed
28%8 mentionsTechnical Knowledge & Expertise
24%7 mentions
Reviews mentioning communication & responsiveness
xDEMON89x David
They are reasonable, they always contacted me when something came up or something changed. They give off good engery, wonderful smiles and really polite. They got stuff done fast and they explained what was happening very well. Thank you for your time and help.
Response from owner
April 23, 2026
Kevin Holmes
Great job and fast work jasmine was always there to answer questions and even call back
Response from owner
February 16, 2026
Drea Reyes
First time having to hire a lawyer, and it was great. Jasmine helped us immensely, answered all our questions and doubts and kept constant communication with us. Hopefully no more crashes but I will be coming back!!
Response from owner
December 31, 2025
M Sam
Brooks was great to work with, Jasmine was the one who took care of me from day one and made sure everything went smooth which i appreciate. Very informative and answered all questions in a timely manner. I would recommend them to anyone in the future.
Response from owner
December 8, 2025
M e r r yann
Very productive and professional. They were all very informative and kept me posted as the case went along. Everything was handled online/text so that was very convenient!
Response from owner
June 26, 2025
Fancy Jackson
Professional and kept me up to date on my claim. Would definitely recommend!!
Response from owner
May 26, 2025
Carolyn Brown
After being T-Boned in a parking lot the worry of what to do next was not an issue. After my follow up visit I was given options as to how to proceed. Brooks Law Group was my choice and they took control without a lot of red tape. I received updates, professional, caring and courteous service from each staff member. In my opinion they are above 5 star status.
Response from owner
March 10, 2025
Zanette A
Hi This is Maglorie Gustave sharing a review for Brooks Law Group.I defenitely recommend this Company.Kevin and Angela showed great compassion for my case..My case was handled in a timely matter and they made sure that they kept in touch with me at all times .The Best Company to work with .
Response from owner
March 22, 2019
Brittany Sansone
We came to Brooks for help with a slip and fall case and since day one they’ve been incredible. The attorneys are knowledgeable and compassionate and handled the case with ease. No phone call went unanswered and emails were always answered in a timely manner. We definitely recommend Brooks law group to anyone needing injury attorneys.
Response from owner
March 22, 2019
Joseph Bruno
Kevin was very nice , very good communication so I understood everything he was explaining also , very punctual when it came to an appointment with him he worked really well with me .I would definitely recommend brooks law group !
Response from owner
February 15, 2019
Milly Rodriguez
I felt agent Kevin was very informative and helpful with our case and explained everything that was going on, he continues to be very helpful we had a great experience.
Response from owner
February 15, 2019
Rebecca Gonzalez
Brooks law firm did a great job handling my accident case ,Kevin and Angela were very informative and helped me with any questions or concerns I had regarding my case ,They helped me get a good settlement and I highly recommend them if u need any legal counsel.
Response from owner
October 31, 2018
Karina “nina” Annette
Brooks law group was exceptional. Any questions i had were answered and explained so i would understand. I would highly recommend to any friends or family members in need of lawyers. Kevin always made sure i was informed of where my case was. Brooks law group helped close my case in a timely matter.
Response from owner
October 31, 2018
Frances Annette
Kevin was awesome. Any questions i had was always answered. Kevin always kepted me updated on my case. Brooks Law Group completed my case in a timely manner. I would definitely refer Brooks Law Group to people.
Response from owner
October 31, 2018
Francisca Vargas
They were clear and precise when called they answer right away and explained clearly.
Response from owner
October 31, 2018
Mary Torres
I had a great experience with brook law group. They took care of everything so i can focus on getting better. I was always updated and informed with everything on the case. They worked the case fast and they fought for me to get the best outcome. Thank you kevin and angela you guys were great and i appreciate what you have done for me and my family.
Response from owner
October 11, 2018
Marissa Rivera
I highly recommend The Brook's Law Group because they treated me with respect and were very attentive. It's always nice when everything is explained in everyday simple terms. The Brooks Law Firms is very knowledgeable and courteous .
Response from owner
August 27, 2018
Chauncie Kelley
Angela and her staff Kevin and Kimberly were all very helpful and made you feel welcomed and comfortable. Their communication was very good there was not a moment where i was not getting calls or emails with updates regarding my case. I would highly recommend them to anyone who needs an attorney in their specialties.
Response from owner
October 11, 2018
Bethany Pryor
Kevin and Angela are a great team!! They never gave up trying to get the money that i deserved out of my settlement and let me know what was going on the entire time. I would definitely reccomend Brooks Law Group to any family or friends. They work hard for you, they understand your situation, and on top of it all they keep the stress off of your shoulders!
Response from owner
August 27, 2018
Enia Rizzo
Iam very happy that my Attorney Ms.Rodgriuez and her caseworker Kevin Simmons did an excellent job taking care of my case. And very concern how I was doing and called to keep me updated on my case from my car accident. I appreciate u both helping me Thank You Again, Annia L. Zagnoli
Response from owner
August 20, 2018
Maria Hagan
Brooks Law Group is an amazing law firm. Alex is very knowledgeable and kept me well informed with my case. Always available to answer my questions and responded promptly. I would definitely recommend Brooks Law Group to friends and family.
Response from owner
August 20, 2018
Arielle Andrews
They kept me informed every step of the way, Amanda was AMAZING! I felt very comfortable every time I spoke with her. I also loved Ron Miller, he came to my home to do my intake and I was so at ease to have him. The whole experience has been great!
Response from owner
May 29, 2020
Natia Works
Brooks Law Group is the best. My son and I were in an accident where a drunk driver hit us and was at fault. Amanda worked with, and for me, as well as kept me up to date on what was going on. She is an absolute angel, great personality, sweet, and caring.
Response from owner
May 29, 2020
N P
They are very helpful in answering all my questions during the process!
Response from owner
May 29, 2020
Equawana Welch
My experience with brooks law group,I give the firm five stars!!Amanda my attorney assistant was awesome.She always updated me about my case,she's very professional..I would recommend this firm to everyone i know!!
Response from owner
May 29, 2020
Tamilya Coffer
My overall experience with Brooks and law group was Amazing! Amanda my attorneys assistant in winter haven went above and beyond for me so I'm sure she will do the same for all of her clients!!! I met with Mr Cj a few times and he was very prompt! Amanda always returns your emails n calls, everyone in the office is so friendly!#I'll refer anyone to them!
Response from owner
May 29, 2020
Sharonda Ross
I was assigned Amanda as my case manager and she always kept me updated. She always promptly respond to left messages and emails. I had opportunity to meet with Attorney CJ Laycock, who was very professional and experienced. He laid out expectations about my case. I would recommend Brooks Law Group for legal assistance.
Response from owner
May 29, 2020
Matthew SMith
When you're looking for an attorney you will actually get to talk to, Brooks Law Group is the firm! Not only does each attorney make a point to meet with their clients, but they actually listen to you when you do meet. The Beooms brothers have done a great job of ensuring the attorneys and support staff are working for you to solve you personal injury claim. I would refer my friends and family for sure.
Response from owner
May 29, 2020
Matt Livingston
Sharteen and Steve were very professional and proficient in handling my personal injury case. They kept me well informed and I was never in the dark about anything that was going on. I felt very involved and I am extremely satisfied with the end result. Thank you Brooks Law Group. I would definitely recommend this law firm to anyone.
Response from owner
May 29, 2020