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Brooks Law Group - Lakeland Personal Injury Lawyer

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Topic

Communication & Responsiveness

100% positive

Across 109 reviews of Brooks Law Group - Lakeland Personal Injury Lawyer in Lakeland, FL, communication & responsiveness appears in 29 reviews (100% positive), from 2012-09-07 through 2026-05-31.


Key findings

  • Communication & Responsiveness mentioned in 29 of 109 reviews (26.6%)

  • 100% of Communication & Responsiveness reviews are 4 or 5 stars

  • Average rating in Communication & Responsiveness reviews: 4.9★

Aspects most discussed in these reviews

  • Communication & Updates

    100%29 mentions
  • Professionalism & Conduct

    72%21 mentions
  • Courtesy & Friendliness

    38%11 mentions
  • Problem Resolution & Effectiveness

    28%8 mentions
  • Responsiveness & Speed

    28%8 mentions
  • Technical Knowledge & Expertise

    24%7 mentions

Reviews mentioning communication & responsiveness

March 26, 2026

xDEMON89x David

They are reasonable, they always contacted me when something came up or something changed. They give off good engery, wonderful smiles and really polite. They got stuff done fast and they explained what was happening very well. Thank you for your time and help.

Response from owner

Thank you so much for this very kind and thoughtful review! We're glad to hear you had a great experience with our team. Please reach out if we can ever be of assistance in the future. All the best!

April 23, 2026

February 14, 2026

Kevin Holmes

Great job and fast work jasmine was always there to answer questions and even call back

Response from owner

Thank you Kevin for the shout out to Jasmine! We're glad to hear you had a positive experience with Brooks Law Group!

February 16, 2026

December 19, 2025

Drea Reyes

First time having to hire a lawyer, and it was great. Jasmine helped us immensely, answered all our questions and doubts and kept constant communication with us. Hopefully no more crashes but I will be coming back!!

Response from owner

Thank you so much, Drea, for taking the time to leave such a kind review! We’re glad your first experience working with a lawyer was a great one. Jasmine truly cares about her clients, and we’re happy to hear she kept you informed and supported every step of the way. Please reach out if you ever need us in the future. All the best! Brooks Law Group

December 31, 2025

December 5, 2025

M Sam

Brooks was great to work with, Jasmine was the one who took care of me from day one and made sure everything went smooth which i appreciate. Very informative and answered all questions in a timely manner. I would recommend them to anyone in the future.

Response from owner

Thank you so much M Sam for your review! We’re thrilled to hear that Jasmine took such great care of you and helped make the process smooth and stress-free. Our team works hard to keep clients informed and supported, so your feedback truly means a lot. We appreciate your trust and your recommendation — it’s the highest compliment we can receive. If you ever need anything in the future, we’re here for you.

December 8, 2025

June 26, 2025

M e r r yann

Very productive and professional. They were all very informative and kept me posted as the case went along. Everything was handled online/text so that was very convenient!

Response from owner

Thank you so much M e r r yann for your review! We’re so glad to hear you had a positive experience with Brooks Law Group!

June 26, 2025

May 22, 2025

Fancy Jackson

Professional and kept me up to date on my claim. Would definitely recommend!!

Response from owner

Hi Fancy. Thank you for taking the time to leave such a great review! We're glad to hear you felt well-informed and supported throughout your claim. Keeping our clients updated and comfortable with the process is a top priority for us. We truly appreciate your recommendation and are here for you anytime you need us!

May 26, 2025

March 8, 2025

Carolyn Brown

After being T-Boned in a parking lot the worry of what to do next was not an issue. After my follow up visit I was given options as to how to proceed. Brooks Law Group was my choice and they took control without a lot of red tape. I received updates, professional, caring and courteous service from each staff member. In my opinion they are above 5 star status.

Response from owner

Thank you Carolyn for your kind words and for taking the time to leave such a thoughtful review! We’re so glad we could make a stressful situation easier for you. It’s our goal to provide clear options and caring, professional service, and we’re thrilled to know that you felt supported every step of the way. We truly appreciate your feedback and are grateful for the opportunity to serve you. If you need anything else in the future, please don’t hesitate to reach out!

March 10, 2025

December 27, 2018

Zanette A

Hi This is Maglorie Gustave sharing a review for Brooks Law Group.I defenitely recommend this Company.Kevin and Angela showed great compassion for my case..My case was handled in a timely matter and they made sure that they kept in touch with me at all times .The Best Company to work with .

Response from owner

Zanette, we appreciate your 5-star review! Your referral to family and friends is the best compliment you can give to us. Thanks for choosing Brooks Law Group!

March 22, 2019

November 30, 2018

Brittany Sansone

We came to Brooks for help with a slip and fall case and since day one they’ve been incredible. The attorneys are knowledgeable and compassionate and handled the case with ease. No phone call went unanswered and emails were always answered in a timely manner. We definitely recommend Brooks law group to anyone needing injury attorneys.

Response from owner

Brittany, Thanks for an excellent review! Communication is one of our top priorities. So many of our clients come to us never having dealt with the legal process, and it can be overwhelming. That's why we're here for our clients 24/7 and strive to keep you up-to-date every step of the way. Thanks for choosing us as your slip and fall lawyers!

March 22, 2019

November 30, 2018

Joseph Bruno

Kevin was very nice , very good communication so I understood everything he was explaining also , very punctual when it came to an appointment with him he worked really well with me .I would definitely recommend brooks law group !

Response from owner

Communication and timeliness are some of the most important parts of an attorney-client relationship, Joseph, so we're glad to hear we're doing our job! Thanks for looking to Brooks for your case.

February 15, 2019

November 30, 2018

Milly Rodriguez

I felt agent Kevin was very informative and helpful with our case and explained everything that was going on, he continues to be very helpful we had a great experience.

Response from owner

Thanks for your review, Milly! We strive to provide a 5-star experience for each of our clients. Let us know if there is anything else we can help you with!

February 15, 2019

October 25, 2018

Rebecca Gonzalez

Brooks law firm did a great job handling my accident case ,Kevin and Angela were very informative and helped me with any questions or concerns I had regarding my case ,They helped me get a good settlement and I highly recommend them if u need any legal counsel.

Response from owner

Rebecca, thank you for your review. Our firm strives to do everything in our power to get you the resolution you deserve. We will pass your kind words to the rest of our team and will always be here for you, your family, and your friends.

October 31, 2018

October 22, 2018

Karina “nina” Annette

Brooks law group was exceptional. Any questions i had were answered and explained so i would understand. I would highly recommend to any friends or family members in need of lawyers. Kevin always made sure i was informed of where my case was. Brooks law group helped close my case in a timely matter.

Response from owner

Thank you for this phenomenal review, Karina. Our firm strives to give our clients the best experience possible and the legal representation they deserve. We will pass along your kind words to the rest of our team and will always be here for you, your family, and friends.

October 31, 2018

October 22, 2018

Frances Annette

Kevin was awesome. Any questions i had was always answered. Kevin always kepted me updated on my case. Brooks Law Group completed my case in a timely manner. I would definitely refer Brooks Law Group to people.

Response from owner

Frances, thank you for your wonderful review. We will pass your kind words to Kevin and the rest of our team. We will always be here for you, your family, and your friends.

October 31, 2018

October 22, 2018

Francisca Vargas

They were clear and precise when called they answer right away and explained clearly.

Response from owner

Francisca, thank you for your review. We will always be here for you, your friends, and family.

October 31, 2018

September 21, 2018

Mary Torres

I had a great experience with brook law group. They took care of everything so i can focus on getting better. I was always updated and informed with everything on the case. They worked the case fast and they fought for me to get the best outcome. Thank you kevin and angela you guys were great and i appreciate what you have done for me and my family.

Response from owner

Mary, thank you for this wonderful review. We are people-first lawyers dedicated to helping people get the legal representation they deserve. We will pass your kind words to the rest of our team and will always be here for you, your family, and friends.

October 11, 2018

August 23, 2018

Marissa Rivera

I highly recommend The Brook's Law Group because they treated me with respect and were very attentive. It's always nice when everything is explained in everyday simple terms. The Brooks Law Firms is very knowledgeable and courteous .

Response from owner

Marissa, thank you so much for your review. Our team understands that the legal system is difficult to understand and even harder to make headway in, so we try to make the process as smooth and simple as possible for our clients. Thank you for putting your trust in us.

August 27, 2018

August 3, 2018

Chauncie Kelley

Angela and her staff Kevin and Kimberly were all very helpful and made you feel welcomed and comfortable. Their communication was very good there was not a moment where i was not getting calls or emails with updates regarding my case. I would highly recommend them to anyone who needs an attorney in their specialties.

Response from owner

Chauncie, thank you for this wonderful review! At Brooks Law Group we are people-first lawyers dedicated to helping people get the legal representation they deserve. We will pass along your kind words to the rest of our team and will always be here to help you, your friends, and your family.

October 11, 2018

July 26, 2018

Bethany Pryor

Kevin and Angela are a great team!! They never gave up trying to get the money that i deserved out of my settlement and let me know what was going on the entire time. I would definitely reccomend Brooks Law Group to any family or friends. They work hard for you, they understand your situation, and on top of it all they keep the stress off of your shoulders!

Response from owner

Bethany, thank you so much for this incredible review. Kevin and Angela, along with the rest of our team, strive to provide clients with the best experience possible! We can’t change what happened to our clients — but as experienced auto accident attorneys, personal injury attorneys and social security attorneys, we will do everything in our power to get them the compensation and help they deserve. We will always be here to help you, your family, and friends and will pass the message to our team!

August 27, 2018

July 26, 2018

Enia Rizzo

Iam very happy that my Attorney Ms.Rodgriuez and her caseworker Kevin Simmons did an excellent job taking care of my case. And very concern how I was doing and called to keep me updated on my case from my car accident. I appreciate u both helping me Thank You Again, Annia L. Zagnoli

Response from owner

Annia, thank you for this incredible review! Angela and Kevin are both a great part of our team and we are thrilled that they were able to help fight for you. We appreciate this review and will pass along the kind words to the rest of our team!

August 20, 2018

February 28, 2018

Maria Hagan

Brooks Law Group is an amazing law firm. Alex is very knowledgeable and kept me well informed with my case. Always available to answer my questions and responded promptly. I would definitely recommend Brooks Law Group to friends and family.

Response from owner

Thank you for this wonderful review, Maria. Everyone on our team gives it 100% but it is great to hear such incredible things about attorneys like Alex. We will always be here to help you, your family, and your friends should you need us!

August 20, 2018

November 29, 2016

Arielle Andrews

They kept me informed every step of the way, Amanda was AMAZING! I felt very comfortable every time I spoke with her. I also loved Ron Miller, he came to my home to do my intake and I was so at ease to have him. The whole experience has been great!

Response from owner

Thank you for the wonderful review, Arielle!

May 29, 2020

August 31, 2016

Natia Works

Brooks Law Group is the best. My son and I were in an accident where a drunk driver hit us and was at fault. Amanda worked with, and for me, as well as kept me up to date on what was going on. She is an absolute angel, great personality, sweet, and caring.

Response from owner

Thanks Andrea for the great feedback, Natia!

May 29, 2020

August 31, 2016

N P

They are very helpful in answering all my questions during the process!

Response from owner

Thanks N P!

May 29, 2020

August 29, 2016

Equawana Welch

My experience with brooks law group,I give the firm five stars!!Amanda my attorney assistant was awesome.She always updated me about my case,she's very professional..I would recommend this firm to everyone i know!!

Response from owner

Thanks you for the awesome review, Equawana!

May 29, 2020

August 20, 2016

Tamilya Coffer

My overall experience with Brooks and law group was Amazing! Amanda my attorneys assistant in winter haven went above and beyond for me so I'm sure she will do the same for all of her clients!!! I met with Mr Cj a few times and he was very prompt! Amanda always returns your emails n calls, everyone in the office is so friendly!#I'll refer anyone to them!

Response from owner

Thank you for the commendation, Tamilya!

May 29, 2020

August 10, 2016

Sharonda Ross

I was assigned Amanda as my case manager and she always kept me updated. She always promptly respond to left messages and emails. I had opportunity to meet with Attorney CJ Laycock, who was very professional and experienced. He laid out expectations about my case. I would recommend Brooks Law Group for legal assistance.

Response from owner

Thank you for the commendation, Sharonda!

May 29, 2020

August 5, 2016

Matthew SMith

When you're looking for an attorney you will actually get to talk to, Brooks Law Group is the firm! Not only does each attorney make a point to meet with their clients, but they actually listen to you when you do meet. The Beooms brothers have done a great job of ensuring the attorneys and support staff are working for you to solve you personal injury claim. I would refer my friends and family for sure.

Response from owner

Thank you very much, Matthew!

May 29, 2020

May 9, 2015

Matt Livingston

Sharteen and Steve were very professional and proficient in handling my personal injury case. They kept me well informed and I was never in the dark about anything that was going on. I felt very involved and I am extremely satisfied with the end result. Thank you Brooks Law Group. I would definitely recommend this law firm to anyone.

Response from owner

Thank you very much, Matt!

May 29, 2020