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Brooks Law Group - Lakeland Personal Injury Lawyer

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Topic

Overall Client Experience

100% positive

Across 109 reviews of Brooks Law Group - Lakeland Personal Injury Lawyer in Lakeland, FL, overall client experience appears in 50 reviews (100% positive), from 2012-09-07 through 2026-05-31.


Key findings

  • Overall Client Experience mentioned in 50 of 109 reviews (45.9%)

  • 100% of Overall Client Experience reviews are 4 or 5 stars

  • Average rating in Overall Client Experience reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    84%42 mentions
  • Communication & Updates

    62%31 mentions
  • Courtesy & Friendliness

    50%25 mentions
  • Problem Resolution & Effectiveness

    32%16 mentions
  • Technical Knowledge & Expertise

    14%7 mentions
  • Responsiveness & Speed

    12%6 mentions

Reviews mentioning overall client experience

April 29, 2026

Arnelyn Rendon

I had a great experience with Brooks Law Firm handling my car accident case. Their team was professional, helpful, and kept me informed throughout the entire process. They made a stressful situation much easier to deal with and worked hard to get a great outcome for my case. I truly appreciate their dedication and highly recommend Brooks Law Firm to anyone needing legal help after an accident.

April 27, 2026

Emily Sheldon

Jasmine was very easy to work with and great with all/any questions I had during the whole process! Really appreciate their help thru this experience.

Response from owner

Thank you so much for your kind review, Emily! We’re so glad to hear that Jasmine made the process smooth and was able to answer all of your questions along the way. Providing clear communication and support is something we take seriously, and your feedback means a lot to us. We truly appreciate you trusting Brooks Law Group!

April 28, 2026

February 26, 2026

Richard Baugh

Fantastic

Response from owner

Thank you Richard for the 5 stars! We're so glad to hear you had a fantastic experience. All the best!

February 27, 2026

January 23, 2026

Alan Bensn

Victoria was very pleasant to work with helpful and caring!! Thank you Brooks law firm!!!!

Response from owner

Thank you Alan! You are welcome! We will definitely pass this along to Victoria! Thanks again!

February 16, 2026

January 22, 2026

sandya motie

They took over the whole process, it was very hands off on my side .

Response from owner

Thank you Sandya for the 5 stars! We were glad you had a good experience with Brooks!

February 16, 2026

December 19, 2025

Drea Reyes

First time having to hire a lawyer, and it was great. Jasmine helped us immensely, answered all our questions and doubts and kept constant communication with us. Hopefully no more crashes but I will be coming back!!

Response from owner

Thank you so much, Drea, for taking the time to leave such a kind review! We’re glad your first experience working with a lawyer was a great one. Jasmine truly cares about her clients, and we’re happy to hear she kept you informed and supported every step of the way. Please reach out if you ever need us in the future. All the best! Brooks Law Group

December 31, 2025

December 19, 2025

Thuy-Hien Nguyen

Amazing work and customer service! Lan Chi was amazing walked me through every step! Couldn’t have asked for a better team durning my time of need. T

Response from owner

Thank you Thuy-Hien Nguyen so much for the kind words! We’re thrilled to hear you had such a great experience. Lan Chi truly goes above and beyond, and we’re so glad she was able to walk you through every step during a stressful time. We appreciate you trusting our team and are grateful for the opportunity to help when you needed it most!

December 31, 2025

December 5, 2025

M Sam

Brooks was great to work with, Jasmine was the one who took care of me from day one and made sure everything went smooth which i appreciate. Very informative and answered all questions in a timely manner. I would recommend them to anyone in the future.

Response from owner

Thank you so much M Sam for your review! We’re thrilled to hear that Jasmine took such great care of you and helped make the process smooth and stress-free. Our team works hard to keep clients informed and supported, so your feedback truly means a lot. We appreciate your trust and your recommendation — it’s the highest compliment we can receive. If you ever need anything in the future, we’re here for you.

December 8, 2025

October 10, 2025

Darien Holder

Worked with Brooks multiple times and had family members have Brooks handle our auto accident cases. Thank you for the punctuality, professionalism and having my back with clarity throughout the entire process. Highly recommend

Response from owner

Thank you so much for your kind words and continued trust, Darien. It’s always a privilege to support you and your family, and we truly appreciate you choosing us during such important moments. We're glad to hear that our communication and commitment stood out. Don’t hesitate to reach out if you ever need anything in the future — we’ve always got your back! Brooks Law Group

October 14, 2025

August 1, 2025

Florence Jean Claude

They went above and beyond what was needed for my case.

Response from owner

Thank you so much Florence for your kind words! We're thrilled to hear that you felt we went above and beyond for your case. Providing exceptional service and support is always our goal, and it's wonderful to know we made a positive impact. If you ever need anything in the future, please don't hesitate to reach out to Brooks!

August 4, 2025

June 26, 2025

M e r r yann

Very productive and professional. They were all very informative and kept me posted as the case went along. Everything was handled online/text so that was very convenient!

Response from owner

Thank you so much M e r r yann for your review! We’re so glad to hear you had a positive experience with Brooks Law Group!

June 26, 2025

June 13, 2025

Bobby S

I needed a lawyer to navigate the process after an accident. Brooks law delivered! They handled my case personally. They even helped me prepare and showed up to my EUO. All I had to do was worry about recovery while Brooks law handled the rest, I can't recommend them enough!

Response from owner

Hi Bobby. Thank you so much for your thoughtful review! We’re truly glad we could be there for you during such a challenging time. Our team is committed to supporting our clients every step of the way, and it means a lot to hear that you felt taken care of throughout the process. We’re honored you trusted Brooks Law with your case, and we wish you continued health and healing.

June 28, 2025

June 11, 2025

JAMIE BOWERS

Brooks Law Group handled my case with speed and professionalism. From start to finish, every team member was detailed, courteous, and attentive. I never once felt unheard or pushed aside—they truly made me feel like a priority throughout the entire process.

Response from owner

Hi Jamie. Thank you for your kind words and for taking the time to share your experience. We're so glad to hear that you felt supported and prioritized throughout your case. Our team works hard to provide attentive and personalized service, and your feedback truly means a lot to us. It was a pleasure working with you, and we wish you all the best moving forward.

June 28, 2025

May 23, 2025

Jose Fernandez

Great Treatment! Everything was resolved as soon as they could. Very please with the outcome of the case. They know what they are doing and this is coming from someone that hasn’t experienced many cases.

Response from owner

Hi Jose. Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you were pleased with the outcome of your case and that our team was able to resolve everything efficiently for you. It means a lot to know we could make the process smooth, especially for someone not familiar with legal matters. We're always here if you need anything in the future. Wishing you all the best!

May 26, 2025

May 16, 2025

Laurie Cayton

I just concluded my case with Brooks Law Group where they were able to reach a settlement to cover all my medical claims as well as some compensation to me for my traumatic brain injury sustained as a passenger. Brooks is very thorough, knowledgeable and patient in dealing with their clients. They get to know you one on one and keep up to speed on the status of the case. They worked hard to reach a fair settlement and I was satisfied with the result. I have even recommended them to a couple of my neighbors. My case manager Jasmine and I are shown below.

Response from owner

Thank you so much Laurie for taking the time to share your experience with Brooks Law Group. We're truly honored to have had the opportunity to represent you during such a challenging time in your life. It means a great deal to hear that you felt supported, informed, and respected throughout your case. We’re especially glad to know that Jasmine and the rest of the team were able to provide the personalized care and attention you deserved. Your recommendation to your neighbors is the highest compliment we could receive, and we’re sincerely grateful for your trust. Wishing you continued healing and all the best in the future. Please don’t hesitate to reach out if we can ever be of assistance again.

May 16, 2025

May 5, 2025

Sue Ann Gosdoski

I am so pleased with the service and professionalism I recieved from the Brooks Law Group. After my automobile accident in April 2024 I didn't know what to do or where to go until I saw on the JoyFM radio that Brooks Law Group was a mission partner. That is when I knew they were the Law firm for me. A huge KUDOS to my case worker Carol and all the tireless work she did for my case. She was not just all business but she has compassionate and caring for my situation and injuries. I would highly recommend The Brooks Group for your legal needs.

Response from owner

Dear Sue Ann. Thank you so much for your kind words and thoughtful review. We're truly honored that you chose Brooks Law Group after hearing about us on JoyFM, and we're so glad we could be there for you during such a difficult time. We're especially thrilled to hear how much of a positive impact Carol had on your experience. She is a valued member of our team, and your recognition of her compassion and dedication means the world to us. Your recommendation is deeply appreciated, and we’re grateful for the trust you placed in us. Wishing you continued healing and all the best moving forward.

May 16, 2025

March 4, 2025

JoAnn

Carol and Mark Mohammed were a delight to work with on my Accident case. They brilliantly employed all the correct measures to bring my lawsuit case to a timely and rewarding close, enabling me to win the policy limits of the case. They were compassionate and caring, as well as astute in dealing with all the matters of my case, and they were genuinely concerned with my medical condition and my well being. I would highly recommend Brooks Law group to anyone dealing with a personal injury case. Thank you so much Carol and Mark for your time and dedication to my case.

Response from owner

Thank you so much JoAnn for your kind words and thoughtful review! We're thrilled to hear that Carol and Mark were able to provide the support and expertise you needed throughout your case. Your satisfaction and well-being are our top priorities, and it means a lot to us that you felt cared for and supported during this time. We truly appreciate your recommendation and are grateful for the trust you placed in Brooks Law Group. If you ever need anything in the future, don't hesitate to reach out. Wishing you all the best!

March 4, 2025

February 5, 2025

Carla Howell

My husband and I had a great experience working with Brooks Law Group after his accident. From the beginning, they were super professional, really knowledgeable, and genuinely cared about our case. They made sure we understood everything, which made the whole process a lot less stressful. The advice they gave was spot on and easy to follow. We felt supported the whole time and knew we were making the right choices. If you need solid legal advice, I definitely recommend Brooks Law Group!

Response from owner

Thank you so much Carla for sharing your experience! We're thrilled to hear that you and your husband felt supported throughout the process. At Brooks Law Group, we always strive to provide professional, knowledgeable, and compassionate service, so it's wonderful to know that we were able to make a difference for you. Your recommendation means a lot to us, and we're grateful for the opportunity to have worked with you. If you ever need anything in the future, don't hesitate to reach out!

February 6, 2025

January 21, 2024

Julian Nicholas

Wonderful people

Response from owner

Thank you Julian for the 5 star review!

January 22, 2024

October 19, 2023

H W

Brooks Law Group has great Attorneys who fight for you! Juliann has always been such a pleasure to speak with! Thank you for everything!

Response from owner

Thank you so much H W for this 5-star review and testimonial. We appreciate you!

October 19, 2023

July 5, 2023

Stacee Howell

Brooks Law Group Thank you so much I highly recommend you to anyone 😊

Response from owner

Thank you so much Stacee for sharing your experience with us. We really appreciate you!

July 6, 2023

January 8, 2023

Mary Reinhart

Amber Russo is understanding an gave her best advice

Response from owner

Thank you Mary!!!

June 27, 2023

November 30, 2018

Milly Rodriguez

I felt agent Kevin was very informative and helpful with our case and explained everything that was going on, he continues to be very helpful we had a great experience.

Response from owner

Thanks for your review, Milly! We strive to provide a 5-star experience for each of our clients. Let us know if there is anything else we can help you with!

February 15, 2019

October 22, 2018

Karina “nina” Annette

Brooks law group was exceptional. Any questions i had were answered and explained so i would understand. I would highly recommend to any friends or family members in need of lawyers. Kevin always made sure i was informed of where my case was. Brooks law group helped close my case in a timely matter.

Response from owner

Thank you for this phenomenal review, Karina. Our firm strives to give our clients the best experience possible and the legal representation they deserve. We will pass along your kind words to the rest of our team and will always be here for you, your family, and friends.

October 31, 2018

October 16, 2018

Jessica Taylor

Kevin and Angela are life saviors. We had life changing events and They made sure we knew we were not alone. Kevin made time out of his day , just to see how we are doing. Angela took time out of her day Just to check on us. We were not a number or a dollar sign, they treated us with love, kindness and patience. You would not expect that from a legal time. To be honest I was in a dark place for a few days and Kevin saved my life! God put them right where they need to be. With Brooks law group. I can never repay the kindness , love that they shown. They make sure you know you're family, family that loves you and likes you.

Response from owner

Thank you for this wonderful review, Jessica. Our team believes that everyone in our community matters, we are happy to hear that Angela and Kevin made you feel at home - we will pass your kind words to the rest of our team. We are ecstatic that you are part of our Brooks Law Group family - we will always be here for you, your family, and friends.

October 31, 2018

September 28, 2018

Zoey Parkinson

Very friendly and patience. They work hard for what you want.

Response from owner

Zoey, thank you for this review. Our team does everything in their power to get clients the compensation they deserve. We will always be here for you, your friends, and family.

October 11, 2018

September 10, 2018

Jugoslava Volz

Would def. recommend. . Fast , reliable , friendly .. 5 star service

Response from owner

Thanks for your review Jugoslava, we will always be here for you, your friends, and family.

October 11, 2018

August 23, 2018

Marissa Rivera

I highly recommend The Brook's Law Group because they treated me with respect and were very attentive. It's always nice when everything is explained in everyday simple terms. The Brooks Law Firms is very knowledgeable and courteous .

Response from owner

Marissa, thank you so much for your review. Our team understands that the legal system is difficult to understand and even harder to make headway in, so we try to make the process as smooth and simple as possible for our clients. Thank you for putting your trust in us.

August 27, 2018

August 23, 2018

Naysha Queen

I really had a great experience working with them, kevin and angela did a really good job on my case i couldn't be happier.

Response from owner

Naysha, thank you for this review! Our team is always ready to do whatever it takes to get those who have been hurt the legal help they need - thank you for trusting us with your case.

October 11, 2018

August 20, 2018

Julie Bice

From my first communication with Brooks Law Group, to the date of my settlement, I was treated with care, concern and respect. I had my first appointment within a couple of days of my initial telephone call. I worked with Angela Rodriguez and her paralegal Kevin Simmons. I felt very much a part of the team and was sure that they were looking out for my best interests. I didn’t know what to expect in this venture, but was happy with the settlement I was offered.

Response from owner

Julie, thank you for this great review. We believe that everyone in our community matters and are thankful that you let us hear your story and became part of our Brooks Law Group family.

October 11, 2018

August 9, 2018

Dey Dey

I was in a car accident back in January and it was the most scariest day of my life. I couldn’t stand on one of my foot because of a dislocated ankle, I went to google to look up a lawyer that could help me and found Brooks law group. I had Kevin assisted me in everything and he even took his time to come the house to help out in this accident. I really appreciate all his help through out this case and I would recommend to others to Kevin at Brooks Law Group.

Response from owner

Thank you for this wonderful review Daisy. Each day at our offices across Winter Haven, Tampa and Lakeland, we hear from people who’ve been seriously injured or even lost a loved one because of a car accident. We are happy to hear that you had the assistance you needed throughout - we understand that a serious car accident can leave someone physically and financially vulnerable. We will pass along your kind words to Kevin and will always be here for you, your friends, and your family.

October 11, 2018

July 26, 2018

Bethany Pryor

Kevin and Angela are a great team!! They never gave up trying to get the money that i deserved out of my settlement and let me know what was going on the entire time. I would definitely reccomend Brooks Law Group to any family or friends. They work hard for you, they understand your situation, and on top of it all they keep the stress off of your shoulders!

Response from owner

Bethany, thank you so much for this incredible review. Kevin and Angela, along with the rest of our team, strive to provide clients with the best experience possible! We can’t change what happened to our clients — but as experienced auto accident attorneys, personal injury attorneys and social security attorneys, we will do everything in our power to get them the compensation and help they deserve. We will always be here to help you, your family, and friends and will pass the message to our team!

August 27, 2018

March 20, 2018

Mary Brewin

We have been very pleased with this law firm.

Response from owner

Thank you for the five star review, Mary. We will always be here to fight for you!

August 20, 2018

June 5, 2017

ashley delacruz

Brooks law has provided such great service. They were willing to go above and beyond what others weren't willing to do. I will always vouche for their professionalism and ability to help others!

Response from owner

Ashley, thank you for this phenomenal review. Unfortunately we can't change what happened to you and our other client and rest assured that we will always do everything in our power to get the resolution you deserve.

October 11, 2018

November 29, 2016

Arielle Andrews

They kept me informed every step of the way, Amanda was AMAZING! I felt very comfortable every time I spoke with her. I also loved Ron Miller, he came to my home to do my intake and I was so at ease to have him. The whole experience has been great!

Response from owner

Thank you for the wonderful review, Arielle!

May 29, 2020

September 4, 2016

Stephanie Stewart

My experience was wonderful with this firm. The staff and attorneys treated me like family which made the process so much easier.

Response from owner

Thanks you for the awesome review, Stephanie!

May 29, 2020

August 31, 2016

Donna Barnes

Upon choosing a Law Firm, Brooks Law Firm was the one for me. When I entered the business I was welcomed with the warmth . I was assigned Amanda as my case manager, and Atty "CJ" who was very professional and well experienced. Amanda kept me updated on my case by emails, phone calls very good. The staff from start to finish was was very exceptional and welcome you with a warm smile every time you entered the building.I can truly say my experience with Brooks Law Firm was Amazing. I would recommend them to anyone needing Legal Assistance. "Excellent Business"

Response from owner

Thanks for the commendation, Donna!

May 29, 2020

August 30, 2016

L Lazareaux

Brooks Law Group has such a committed, hard working staff starting with receptionists, all the way up to the partnering attorneys. Not only are they passionate about their work and diligent efforts in satisfying their clients, but they also go above and beyond to be active within the community. Go check them out! They will exceed your expectations time and time again!

Response from owner

Thank you for the wonderful review, L!

May 29, 2020

August 30, 2016

Bran D

Professional and efficient! The employees are courteous and willing to assist. The staff and attorney's go above and beyond to accommodate your needs. I would highly recommend Brooks Law Group for any of your legal needs. Excellent business!

Response from owner

Thank you Brandy! Wishing you the best.

May 29, 2020

August 29, 2016

Allen Brown

Brook law firm were very helpful help seek out doctor ND help that I need through this case love team Brooks

Response from owner

Thank you very much, Allen!

May 29, 2020

August 27, 2016

mark Powell

I have to thank this firm for being beyond informative and gracious. I have been more than pleased from start to finish. I will never forget this firm and will continue to refer anyone I know!

Response from owner

Thank you as well, Mark!

May 29, 2020

August 26, 2016

Austin Campbell

If you need legal services The Brooks Law Group is the way to go! Great group of people.

Response from owner

Thank you very much, Austin!

May 29, 2020

August 24, 2016

Maria Jimenez

CJ and Amanda were very helpful in getting my automobile accident settlement in a quick and efficient manner. They were also supportive to my needs and assisted with the coordination of many of them!

Response from owner

Thanks for the great feedback, Maria!

May 29, 2020

August 22, 2016

Amanda Rowan

Brooks law group was amazing with assisting my family with their Social Security needs, Brandi worked diligently for my case and the outcome was successful forever grateful for the team at brooks law group!

Response from owner

Thank you very much, Amanda!

May 29, 2020

August 15, 2016

Quan 43

Brooks law group was one of my best experiences. My accident was crazy. Ms Amanda is the best everything i needed done she got done. My tip to u is call Brooks Law group for all your accidents.

Response from owner

Thank you very much, Quan!

May 29, 2020

March 12, 2016

Priscilla A. Gonzalez

I highly recommend The Brooks Law Group. They have a great reputation and take excellent care of their clients! If you are looking for an Attorney in Lakeland, Florida give them a call!!!

Response from owner

Thank you for the commendation, Priscilla!

May 29, 2020

August 25, 2015

Kristie Tapley

I was involved in a car accident in May 2015. I was hit by a drunk driver that took not only my sense of security from me, but also my beloved truck that was passed down to me from my grandfather when he passed away. I contacted Brook's Law Group after having a terrible experience with a different law firm that just didn't seem to care that I was a human with feelings. I was assigned Amanda as my case manager and she was always very helpful and prompt with everything. Attorney CJ Laycock personally called me to talk to me about my case and made me feel very at ease with everything that was going on in my life because of the accident. The whole Brook's Law Group team worked with me and kept me updated every step of the way with my case and did not settle for any less than what I deserved. I will always be thankful for contacting them to represent me during this difficult time. I would recommend the Brook's Law Group to anyone with faith in knowing that their case would be handled just as mine was -- with compassion and care.

Response from owner

Thank you for taking the time to leave such a great review, Kristie! Wishing you the best.

May 29, 2020

August 6, 2015

Kia Bell

brooks law firm is a great law firm if I had to do it all over I would choose them again great people to work with. thanks brooks law group

Response from owner

Thank you as well, Kia!

May 29, 2020

June 15, 2015

Julie Jencks

After an accident in 2009 I hired Brooks Law Group to represent me. Becky made the process simple and hassle free. The professionalism and courtesy that we received was A+++++. I would recommend anyone who has legal needs to contact this firm. The attention to detail, case management and willingness to help was superb. THANK YOU BROOKS LAW. If ever in the need for legal assistance in the future I would definitely use Brooks Law Group again.

Response from owner

Thanks for the great feedback, Julie! Wishing you the best.

May 29, 2020

February 8, 2013

Angie

I would reccomend the Brooks Law Group to anyone who needs a personal injury lawyer! My experience was Working with Tara Conner was a pleasant experience! Not one I want to do again soon but should I need a persoal injury lawyer I know who to call! Being involved in depositions and lawsuits isn't supposed to be so much fun but with Tara it was a breeze, we were able to laugh and talk about life, minimizing the stress of the occasion tremendously! They treated me like my case was the most important one they had ever had and always had time to answer my phone calls or returned them very promptly. Everyone in the office was extremely friendly and helpful anytime I had a question.

Response from owner

Thank you for the commendation, Angie!

May 29, 2020