Topic
Staff Quality & Professionalism
97.1% positiveAcross 109 reviews of Brooks Law Group - Lakeland Personal Injury Lawyer in Lakeland, FL, staff quality & professionalism appears in 34 reviews (97.1% positive), from 2012-09-07 through 2026-05-31.
Key findings
Staff Quality & Professionalism mentioned in 34 of 109 reviews (31.2%)
97.1% of Staff Quality & Professionalism reviews are 4 or 5 stars
Average rating in Staff Quality & Professionalism reviews: 4.9★
Aspects most discussed in these reviews
Professionalism & Conduct
97%33 mentionsCommunication & Updates
62%21 mentionsCourtesy & Friendliness
53%18 mentionsProblem Resolution & Effectiveness
21%7 mentionsTechnical Knowledge & Expertise
18%6 mentionsPunctuality & On-Time Service
12%4 mentions
Reviews mentioning staff quality & professionalism
xDEMON89x David
They are reasonable, they always contacted me when something came up or something changed. They give off good engery, wonderful smiles and really polite. They got stuff done fast and they explained what was happening very well. Thank you for your time and help.
Response from owner
April 23, 2026
Alan Bensn
Victoria was very pleasant to work with helpful and caring!! Thank you Brooks law firm!!!!
Response from owner
February 16, 2026
Thuy-Hien Nguyen
Amazing work and customer service! Lan Chi was amazing walked me through every step! Couldn’t have asked for a better team durning my time of need. T
Response from owner
December 31, 2025
Efrem Brown
Jasmine was outstanding on this case if I had to do it all over again I would love for her to be part of my case.
Response from owner
November 2, 2025
Annette Baker
If you are looking for a law group that will be honest, professional, and care about you look no further, Brooks Law group is absolutely the best Richard the trial attorney along with his assistant Victoria are just the best people in the world, Mike and Jarrell are also just as awesome with a short term claim that we thought may take at least a year ended so quickly well under a year, trust them believe in them as I did and you will not go wrong. Trust me this is the law group that you want to go with look no further. Sincerely, Annette Baker.
Response from owner
October 23, 2025
Darien Holder
Worked with Brooks multiple times and had family members have Brooks handle our auto accident cases. Thank you for the punctuality, professionalism and having my back with clarity throughout the entire process. Highly recommend
Response from owner
October 14, 2025
M e r r yann
Very productive and professional. They were all very informative and kept me posted as the case went along. Everything was handled online/text so that was very convenient!
Response from owner
June 26, 2025
JAMIE BOWERS
Brooks Law Group handled my case with speed and professionalism. From start to finish, every team member was detailed, courteous, and attentive. I never once felt unheard or pushed aside—they truly made me feel like a priority throughout the entire process.
Response from owner
June 28, 2025
Fancy Jackson
Professional and kept me up to date on my claim. Would definitely recommend!!
Response from owner
May 26, 2025
Carolyn Brown
After being T-Boned in a parking lot the worry of what to do next was not an issue. After my follow up visit I was given options as to how to proceed. Brooks Law Group was my choice and they took control without a lot of red tape. I received updates, professional, caring and courteous service from each staff member. In my opinion they are above 5 star status.
Response from owner
March 10, 2025
H W
Brooks Law Group has great Attorneys who fight for you! Juliann has always been such a pleasure to speak with! Thank you for everything!
Response from owner
October 19, 2023
Mike Lowry
Place is terrible, dont waste your time and energy! Find better lawyers. Very unprofessional.
Response from owner
November 21, 2019
Joseph Bruno
Kevin was very nice , very good communication so I understood everything he was explaining also , very punctual when it came to an appointment with him he worked really well with me .I would definitely recommend brooks law group !
Response from owner
February 15, 2019
Milly Rodriguez
I felt agent Kevin was very informative and helpful with our case and explained everything that was going on, he continues to be very helpful we had a great experience.
Response from owner
February 15, 2019
jazmine rollins
Kevin and Angela are great my experience was fast and successful! As a team kevin and Angela work well to get the results i needed in a timely mannor!! I would recommend brooks law group to anyone that’s been in a accident! Thank you so much
Response from owner
February 15, 2019
Natalie Gomez
My experience with Brooks Law group has been excellent. They took care of everything so that I could focus on getting well after the accident. They not only guided me through the process with ease, but gave me a voice. I had a team behind me, and with their support and diligence I was able to get a settlement that landed me back on my feet. I highly recommend Kevin Simmons and Angela Rodriguez to be apart of your team!
Response from owner
October 11, 2018
Carlos Rodriguez
Man what a great place! Brooks law is where to go people! Kevin and Angela worked miracles with my case! If this would ever happen again i wouldnt hesitate to come back. Keep up the great job!
Response from owner
August 27, 2018
Chauncie Kelley
Angela and her staff Kevin and Kimberly were all very helpful and made you feel welcomed and comfortable. Their communication was very good there was not a moment where i was not getting calls or emails with updates regarding my case. I would highly recommend them to anyone who needs an attorney in their specialties.
Response from owner
October 11, 2018
Darline Jean
Kevin is excellent. Thank you so much Kevin and Angela for y'all help and support throughout our case. Will recommend Brooks law firm 100%.
Response from owner
August 20, 2018
Arielle Andrews
They kept me informed every step of the way, Amanda was AMAZING! I felt very comfortable every time I spoke with her. I also loved Ron Miller, he came to my home to do my intake and I was so at ease to have him. The whole experience has been great!
Response from owner
May 29, 2020
Missie Sadler-Wiggins
Brooks Law group Lakeland has an amazing passion for their community. I have had the pleasure of communicated with numerous members of their staff at all the events I have seen them at; first Friday, the different cultural festivals. I will be going to them if I ever need the services.
Response from owner
May 29, 2020
Brandy Wright
Brooks Law Firm has made first Friday's a hit in Lakeland. They have Very friendly staff. They feel just like family.
Response from owner
May 29, 2020
Natia Works
Brooks Law Group is the best. My son and I were in an accident where a drunk driver hit us and was at fault. Amanda worked with, and for me, as well as kept me up to date on what was going on. She is an absolute angel, great personality, sweet, and caring.
Response from owner
May 29, 2020
Anthony Santiago
Have been there a few times , very professional and courteous staff. A very involved company when it comes to the community also, would highly recommend! A+!!
Response from owner
May 29, 2020
L Lazareaux
Brooks Law Group has such a committed, hard working staff starting with receptionists, all the way up to the partnering attorneys. Not only are they passionate about their work and diligent efforts in satisfying their clients, but they also go above and beyond to be active within the community. Go check them out! They will exceed your expectations time and time again!
Response from owner
May 29, 2020
Kimberly Nelson
There are many reasons this firm has such excellent ratings. Every one in their office is very compassionate and has a great amount of knowledge. It's hard to find good attorneys, but I have no doubt in my mind Brooks is the way to go. I'll continue to spread the good word!
Response from owner
May 29, 2020
Bran D
Professional and efficient! The employees are courteous and willing to assist. The staff and attorney's go above and beyond to accommodate your needs. I would highly recommend Brooks Law Group for any of your legal needs. Excellent business!
Response from owner
May 29, 2020
Jacquelyn Carson
I would recommend anyone to Brooks law group! They have an amazing staff, who are very friendly and informative. They are very active within the community, and it shows they guinely care for people.
Response from owner
May 29, 2020
Equawana Welch
My experience with brooks law group,I give the firm five stars!!Amanda my attorney assistant was awesome.She always updated me about my case,she's very professional..I would recommend this firm to everyone i know!!
Response from owner
May 29, 2020
Tony's Barbershop
Staff is awesome! I can say that they are very experienced. Mr. Brooks is a great attorney.
Response from owner
May 29, 2020
Jacinta Mercado
I would recommend the Brooks law group. Their staff is excellent. I appreciate what they do for our community.
Response from owner
May 29, 2020
Tamilya Coffer
My overall experience with Brooks and law group was Amazing! Amanda my attorneys assistant in winter haven went above and beyond for me so I'm sure she will do the same for all of her clients!!! I met with Mr Cj a few times and he was very prompt! Amanda always returns your emails n calls, everyone in the office is so friendly!#I'll refer anyone to them!
Response from owner
May 29, 2020
Sharonda Ross
I was assigned Amanda as my case manager and she always kept me updated. She always promptly respond to left messages and emails. I had opportunity to meet with Attorney CJ Laycock, who was very professional and experienced. He laid out expectations about my case. I would recommend Brooks Law Group for legal assistance.
Response from owner
May 29, 2020
Angie
I would reccomend the Brooks Law Group to anyone who needs a personal injury lawyer! My experience was Working with Tara Conner was a pleasant experience! Not one I want to do again soon but should I need a persoal injury lawyer I know who to call! Being involved in depositions and lawsuits isn't supposed to be so much fun but with Tara it was a breeze, we were able to laugh and talk about life, minimizing the stress of the occasion tremendously! They treated me like my case was the most important one they had ever had and always had time to answer my phone calls or returned them very promptly. Everyone in the office was extremely friendly and helpful anytime I had a question.
Response from owner
May 29, 2020