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Brooks Law Group - Lakeland Personal Injury Lawyer

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Topic

Staff Quality & Professionalism

97.1% positive

Across 109 reviews of Brooks Law Group - Lakeland Personal Injury Lawyer in Lakeland, FL, staff quality & professionalism appears in 34 reviews (97.1% positive), from 2012-09-07 through 2026-05-31.


Key findings

  • Staff Quality & Professionalism mentioned in 34 of 109 reviews (31.2%)

  • 97.1% of Staff Quality & Professionalism reviews are 4 or 5 stars

  • Average rating in Staff Quality & Professionalism reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    97%33 mentions
  • Communication & Updates

    62%21 mentions
  • Courtesy & Friendliness

    53%18 mentions
  • Problem Resolution & Effectiveness

    21%7 mentions
  • Technical Knowledge & Expertise

    18%6 mentions
  • Punctuality & On-Time Service

    12%4 mentions

Reviews mentioning staff quality & professionalism

March 26, 2026

xDEMON89x David

They are reasonable, they always contacted me when something came up or something changed. They give off good engery, wonderful smiles and really polite. They got stuff done fast and they explained what was happening very well. Thank you for your time and help.

Response from owner

Thank you so much for this very kind and thoughtful review! We're glad to hear you had a great experience with our team. Please reach out if we can ever be of assistance in the future. All the best!

April 23, 2026

January 23, 2026

Alan Bensn

Victoria was very pleasant to work with helpful and caring!! Thank you Brooks law firm!!!!

Response from owner

Thank you Alan! You are welcome! We will definitely pass this along to Victoria! Thanks again!

February 16, 2026

December 19, 2025

Thuy-Hien Nguyen

Amazing work and customer service! Lan Chi was amazing walked me through every step! Couldn’t have asked for a better team durning my time of need. T

Response from owner

Thank you Thuy-Hien Nguyen so much for the kind words! We’re thrilled to hear you had such a great experience. Lan Chi truly goes above and beyond, and we’re so glad she was able to walk you through every step during a stressful time. We appreciate you trusting our team and are grateful for the opportunity to help when you needed it most!

December 31, 2025

October 31, 2025

Efrem Brown

Jasmine was outstanding on this case if I had to do it all over again I would love for her to be part of my case.

Response from owner

Thank you Efrem! We’re so glad to hear about your great experience with Jasmine!

November 2, 2025

October 22, 2025

Annette Baker

If you are looking for a law group that will be honest, professional, and care about you look no further, Brooks Law group is absolutely the best Richard the trial attorney along with his assistant Victoria are just the best people in the world, Mike and Jarrell are also just as awesome with a short term claim that we thought may take at least a year ended so quickly well under a year, trust them believe in them as I did and you will not go wrong. Trust me this is the law group that you want to go with look no further. Sincerely, Annette Baker.

Response from owner

Annette, thank you so much for your kind words and heartfelt recommendation! We’re truly grateful for the trust you placed in Brooks Law Group. Richard, Victoria, Mike, and Jarrell will be thrilled to hear your feedback — they take great pride in providing honest, professional, and compassionate service to every client. We’re so glad we could achieve a positive and timely outcome for you. Thank you again for choosing and believing in us!

October 23, 2025

October 10, 2025

Darien Holder

Worked with Brooks multiple times and had family members have Brooks handle our auto accident cases. Thank you for the punctuality, professionalism and having my back with clarity throughout the entire process. Highly recommend

Response from owner

Thank you so much for your kind words and continued trust, Darien. It’s always a privilege to support you and your family, and we truly appreciate you choosing us during such important moments. We're glad to hear that our communication and commitment stood out. Don’t hesitate to reach out if you ever need anything in the future — we’ve always got your back! Brooks Law Group

October 14, 2025

June 26, 2025

M e r r yann

Very productive and professional. They were all very informative and kept me posted as the case went along. Everything was handled online/text so that was very convenient!

Response from owner

Thank you so much M e r r yann for your review! We’re so glad to hear you had a positive experience with Brooks Law Group!

June 26, 2025

June 11, 2025

JAMIE BOWERS

Brooks Law Group handled my case with speed and professionalism. From start to finish, every team member was detailed, courteous, and attentive. I never once felt unheard or pushed aside—they truly made me feel like a priority throughout the entire process.

Response from owner

Hi Jamie. Thank you for your kind words and for taking the time to share your experience. We're so glad to hear that you felt supported and prioritized throughout your case. Our team works hard to provide attentive and personalized service, and your feedback truly means a lot to us. It was a pleasure working with you, and we wish you all the best moving forward.

June 28, 2025

May 22, 2025

Fancy Jackson

Professional and kept me up to date on my claim. Would definitely recommend!!

Response from owner

Hi Fancy. Thank you for taking the time to leave such a great review! We're glad to hear you felt well-informed and supported throughout your claim. Keeping our clients updated and comfortable with the process is a top priority for us. We truly appreciate your recommendation and are here for you anytime you need us!

May 26, 2025

March 8, 2025

Carolyn Brown

After being T-Boned in a parking lot the worry of what to do next was not an issue. After my follow up visit I was given options as to how to proceed. Brooks Law Group was my choice and they took control without a lot of red tape. I received updates, professional, caring and courteous service from each staff member. In my opinion they are above 5 star status.

Response from owner

Thank you Carolyn for your kind words and for taking the time to leave such a thoughtful review! We’re so glad we could make a stressful situation easier for you. It’s our goal to provide clear options and caring, professional service, and we’re thrilled to know that you felt supported every step of the way. We truly appreciate your feedback and are grateful for the opportunity to serve you. If you need anything else in the future, please don’t hesitate to reach out!

March 10, 2025

October 19, 2023

H W

Brooks Law Group has great Attorneys who fight for you! Juliann has always been such a pleasure to speak with! Thank you for everything!

Response from owner

Thank you so much H W for this 5-star review and testimonial. We appreciate you!

October 19, 2023

November 9, 2019

Mike Lowry

Place is terrible, dont waste your time and energy! Find better lawyers. Very unprofessional.

Response from owner

After careful research, we do not have any record of us working together or communicating with one another. We take our reviews very seriously, so we kindly ask that you give us a call so that we might understand what this is about. Our office number is 863-299-1962. Thanks!

November 21, 2019

November 30, 2018

Joseph Bruno

Kevin was very nice , very good communication so I understood everything he was explaining also , very punctual when it came to an appointment with him he worked really well with me .I would definitely recommend brooks law group !

Response from owner

Communication and timeliness are some of the most important parts of an attorney-client relationship, Joseph, so we're glad to hear we're doing our job! Thanks for looking to Brooks for your case.

February 15, 2019

November 30, 2018

Milly Rodriguez

I felt agent Kevin was very informative and helpful with our case and explained everything that was going on, he continues to be very helpful we had a great experience.

Response from owner

Thanks for your review, Milly! We strive to provide a 5-star experience for each of our clients. Let us know if there is anything else we can help you with!

February 15, 2019

November 9, 2018

jazmine rollins

Kevin and Angela are great my experience was fast and successful! As a team kevin and Angela work well to get the results i needed in a timely mannor!! I would recommend brooks law group to anyone that’s been in a accident! Thank you so much

Response from owner

Jazmine, your referral and recommendation to others is the biggest compliment you can give us! Thanks for choosing Brooks!

February 15, 2019

August 30, 2018

Natalie Gomez

My experience with Brooks Law group has been excellent. They took care of everything so that I could focus on getting well after the accident. They not only guided me through the process with ease, but gave me a voice. I had a team behind me, and with their support and diligence I was able to get a settlement that landed me back on my feet. I highly recommend Kevin Simmons and Angela Rodriguez to be apart of your team!

Response from owner

Thank you for this phenomenal review, Natalie. Our team does everything in their power to get clients the resolution they deserve and allow them to focus on getting better. We will pass along your kind words and experience to the rest of our team and will always be here to help you, your friends, and family.

October 11, 2018

August 7, 2018

Carlos Rodriguez

Man what a great place! Brooks law is where to go people! Kevin and Angela worked miracles with my case! If this would ever happen again i wouldnt hesitate to come back. Keep up the great job!

Response from owner

Thank you for your kind words, Carlos. Sometimes serious accidents can require the guidance of an experienced personal injury attorney - we are ecstatic to hear that you found one in Angela. Our team will always be here to help you in the future.

August 27, 2018

August 3, 2018

Chauncie Kelley

Angela and her staff Kevin and Kimberly were all very helpful and made you feel welcomed and comfortable. Their communication was very good there was not a moment where i was not getting calls or emails with updates regarding my case. I would highly recommend them to anyone who needs an attorney in their specialties.

Response from owner

Chauncie, thank you for this wonderful review! At Brooks Law Group we are people-first lawyers dedicated to helping people get the legal representation they deserve. We will pass along your kind words to the rest of our team and will always be here to help you, your friends, and your family.

October 11, 2018

September 25, 2017

Darline Jean

Kevin is excellent. Thank you so much Kevin and Angela for y'all help and support throughout our case. Will recommend Brooks law firm 100%.

Response from owner

Thank you so much for this wonderful review, Darline! We will always be here to help you and your family; we will pass along the kind words to Kevin and Angela.

August 20, 2018

November 29, 2016

Arielle Andrews

They kept me informed every step of the way, Amanda was AMAZING! I felt very comfortable every time I spoke with her. I also loved Ron Miller, he came to my home to do my intake and I was so at ease to have him. The whole experience has been great!

Response from owner

Thank you for the wonderful review, Arielle!

May 29, 2020

September 2, 2016

Missie Sadler-Wiggins

Brooks Law group Lakeland has an amazing passion for their community. I have had the pleasure of communicated with numerous members of their staff at all the events I have seen them at; first Friday, the different cultural festivals. I will be going to them if I ever need the services.

Response from owner

Thanks Missie!

May 29, 2020

September 2, 2016

Brandy Wright

Brooks Law Firm has made first Friday's a hit in Lakeland. They have Very friendly staff. They feel just like family.

Response from owner

Thanks Brandy!

May 29, 2020

August 31, 2016

Natia Works

Brooks Law Group is the best. My son and I were in an accident where a drunk driver hit us and was at fault. Amanda worked with, and for me, as well as kept me up to date on what was going on. She is an absolute angel, great personality, sweet, and caring.

Response from owner

Thanks Andrea for the great feedback, Natia!

May 29, 2020

August 31, 2016

Anthony Santiago

Have been there a few times , very professional and courteous staff. A very involved company when it comes to the community also, would highly recommend! A+!!

Response from owner

Thanks Anthony for the commendation!

May 29, 2020

August 30, 2016

L Lazareaux

Brooks Law Group has such a committed, hard working staff starting with receptionists, all the way up to the partnering attorneys. Not only are they passionate about their work and diligent efforts in satisfying their clients, but they also go above and beyond to be active within the community. Go check them out! They will exceed your expectations time and time again!

Response from owner

Thank you for the wonderful review, L!

May 29, 2020

August 30, 2016

Kimberly Nelson

There are many reasons this firm has such excellent ratings. Every one in their office is very compassionate and has a great amount of knowledge. It's hard to find good attorneys, but I have no doubt in my mind Brooks is the way to go. I'll continue to spread the good word!

Response from owner

Thank you very much, Kimberly!

May 29, 2020

August 30, 2016

Bran D

Professional and efficient! The employees are courteous and willing to assist. The staff and attorney's go above and beyond to accommodate your needs. I would highly recommend Brooks Law Group for any of your legal needs. Excellent business!

Response from owner

Thank you Brandy! Wishing you the best.

May 29, 2020

August 29, 2016

Jacquelyn Carson

I would recommend anyone to Brooks law group! They have an amazing staff, who are very friendly and informative. They are very active within the community, and it shows they guinely care for people.

Response from owner

Thanks for the commendation, Jacquelyn!

May 29, 2020

August 29, 2016

Equawana Welch

My experience with brooks law group,I give the firm five stars!!Amanda my attorney assistant was awesome.She always updated me about my case,she's very professional..I would recommend this firm to everyone i know!!

Response from owner

Thanks you for the awesome review, Equawana!

May 29, 2020

August 22, 2016

Tony's Barbershop

Staff is awesome! I can say that they are very experienced. Mr. Brooks is a great attorney.

Response from owner

Thank you for the wonderful review, Tony's Barbershop!

May 29, 2020

August 22, 2016

Jacinta Mercado

I would recommend the Brooks law group. Their staff is excellent. I appreciate what they do for our community.

Response from owner

Thanks Jacinta for the commendation!

May 29, 2020

August 20, 2016

Tamilya Coffer

My overall experience with Brooks and law group was Amazing! Amanda my attorneys assistant in winter haven went above and beyond for me so I'm sure she will do the same for all of her clients!!! I met with Mr Cj a few times and he was very prompt! Amanda always returns your emails n calls, everyone in the office is so friendly!#I'll refer anyone to them!

Response from owner

Thank you for the commendation, Tamilya!

May 29, 2020

August 10, 2016

Sharonda Ross

I was assigned Amanda as my case manager and she always kept me updated. She always promptly respond to left messages and emails. I had opportunity to meet with Attorney CJ Laycock, who was very professional and experienced. He laid out expectations about my case. I would recommend Brooks Law Group for legal assistance.

Response from owner

Thank you for the commendation, Sharonda!

May 29, 2020

February 8, 2013

Angie

I would reccomend the Brooks Law Group to anyone who needs a personal injury lawyer! My experience was Working with Tara Conner was a pleasant experience! Not one I want to do again soon but should I need a persoal injury lawyer I know who to call! Being involved in depositions and lawsuits isn't supposed to be so much fun but with Tara it was a breeze, we were able to laugh and talk about life, minimizing the stress of the occasion tremendously! They treated me like my case was the most important one they had ever had and always had time to answer my phone calls or returned them very promptly. Everyone in the office was extremely friendly and helpful anytime I had a question.

Response from owner

Thank you for the commendation, Angie!

May 29, 2020